Ambassadors, Referrals, and Gratitude Loops
Build an ambassador circle from your most thoughtful customers, not just the loudest voices. Offer early access to care guides, repair kits, and maker Q&As rather than only discounts. Design a referral program that rewards both giver and receiver with meaningful services, like complimentary tune-ups. Publicly thank contributors in newsletters. Encourage ambassadors to propose content ideas, and implement them visibly, closing the loop between advocacy, learning, and tangible improvements.